Postage & Delivery

The table below shows our delivery options for most mainland UK delivery addresses. See notes below for delivery to the Scottish Highlands, UK's islands, Northern Ireland, the Scilly Isles, the Channel Isles and BFPO addresses. For delivery overseas please see the Overseas Delivery section below.

UK MAINLAND DELIVERY
Option	Details	P&P
Standard Delivery	Please allow around 10 days for delivery, but check individual product descriptions as leadtime vary.	FREE for orders £75 or over; £3.99 for orders under £75
Express Delivery	For orders containing personalised items. Items will be made-to-order as fast as possible, then your whole order will be despatched on a Next Day* basis.	£6.99

Delivery lead times quoted are in estimated, please also be aware of local Bank Holidays as they may delay delivery.

*Next Day means next working day. For example, an order despatched on a Friday should be expected to arrive on a Monday. However, please note there can occasionally be delays in the courier network and we cannot be held responsible for these. Express Delivery ensures we ourselves do everything we can to get your personalised gifts to you as quickly as possible but precise delivery timescales are not gauranteed. To receive a text message from our courier with a 1-hour delivery window please provide us with your mobile telephone number. The courier will send this text message during the morning of the day of your delivery

Scottish Highlands & Islands, Northern Ireland, the Scilly Isles, the Isle of Man, the Isle of Wight and the Channel Isles

Orders to these regions are not eligible for Free Delivery and incur a flat delivery charge of £3.99 for Standard Delivery. This is a contribution to the significantly higher costs we are charged by our couriers for delivery to these areas. Please allow an extra day or two for delivery to these areas, especially in busy periods such as November and December.

Express Delivery is not available to the Scottish Highlands & Islands, Northern Ireland, the Scilly Isles, the Isle of Man, the Isle of Wight or the Channel Isles.

To allow us to keep the Channel Isles standard delivery charge to just £3.99 we do not refund the VAT on Channel Isles orders.

BFPO Addresses

We regret we are unable to despatch to BFPO addresses.

Christmas Orders & Deadlines

In the run up to Christmas, because of the volume of orders being processed by our couriers, our delivery service may occasionally take a little longer.

For all personalised products, we advise ordering early if you're ordering for Christmas. Our pre-Christmas delivery deadlines for each product will be shown in early December. Please note, these deadlines are subject to change.

DELIVERY INFORMATION

On receipt of your order you will receive an Order Acknowledgement by email (please check your spam box). On despatch, we will send you a Despatch Confirmation email providing more precise details about when your order will arrive, together (where appropriate) with tracking details for your order. We will usually despatch your whole order together at the same time. Please provide a mobile number for text message notifications,

Depending upon the delivery option you select, we will despatch your order using either a Royal Mail Tracked Service, Royal Mail First Class post or a Parcelforce Next Day service.

Orders may require a signature upon delivery. If you are likely to be out when your order is due to be delivered, consider providing an alternative delivery address, such as a work address - or enter "Delivery Instructions" during checkout to suggest a neighbour as a backup. Please do not ask for orders to be left in the open, or by or into your dustbin. We have known orders to be delivered on bin day and never seen again!

If you are paying by Paypal, please DO NOT change your delivery address on the Paypal website as this will not change the delivery address for your order - we will deliver to the delivery address that you specify on our own website during checkout. If you need to change your delivery address prior to despatch, please email [email protected] or call us on 01403 802802.

Where's My Order? If you ordered on our website, check your Order Acknowledgement and Order Despatch emails (these occasionally go into spam/junk boxes, so please do check there too!). You can log into your account and click on "orders" to check the status of your order (if you ordered as a guest this is not possible).

Alternatively, please call us on 01403 802802 or email [email protected] if you have any questions or concerns about your order. We will be happy to help.

Delivery overseas

Outside of the UK, we are currently only able to despatch orders to Ireland using a fully trackable courier service. Please see below for delivery charges and important information regarding VAT and import duty.

OVERSEAS DELIVERY
Country	Delivery Charge
Republic of Ireland	£16.00

With effect from January 2021, customs charges such as VAT and Import Duty may be payable by recipients of parcels in EU countries. Pear Tree is not responsible for these charges, these must be paid by the customer or parcel recipient prior to delivery. We cannot advise how much these charges may be, however our understanding is:

Items are subject to Import VAT, typically around 23% of the item(s) price (the actual amount depends upon the country imported into)
Items or order totals at or over £135 may also be subject to Import Duty (this we understand is dependant upon the item type and where it is manufactured - and usually is up to 4% of the item's price)

This guidance is based upon our understanding to try to help customers and should not be relied upon to be correct. If you are concerned, we advise you to make your own investigations prior to placing an order. Once your order is despatched you will be contacted, usually by our courier, and asked to pay any necessary customs charges. In the event that these are not paid and the parcel is returned to us, any refund will be reduced to cover the courier charges we incur (charged at cost). Please also note that the item price on our website for orders delivered to EU countries includes an administrative charge equivalent to UK VAT that would otherwise not be included.

We are happy to send orders placed anywhere in the world for delivery to UK addresses, where our UK delivery prices apply. Please note, we reserve the right not to accept payment by Paypal where an order is to be despatched to a forwarding agent.

COLLECT FROM OUR SUSSEX WAREHOUSE

If you live locally and wish to collect your items, please place your order as normal selecting collection as your delivery method at stage 3 of the checkout process. We will advise you by email or telephone when your order is ready to collect. We are open Monday to Friday 9am to 5pm.

GIFT WRAPPING AND GIFT MESSAGES

A gift wrapping service is available for an additional £3.00 per item (please note Gift Wrap option may not be available for some larger items). Gift wrapping is with good quality wrapping paper. As a default, all orders placed in November and December are wrapped in Christmas wrapping paper, and all orders placed in other months are wrapped using a non-Christmas paper (eg for a birthday). If you prefer birthday paper in the run up to Christmas or Christmas paper at other times of the year, you can request this in the Special Requirements box on the Basket page.

If you would like us to include a Gift Message with your gift, this can be done free of charge. Please tick "Include a Gift Message instead of your Receipt" during Checkout and then include the wording in the Gift Message box.